A Road-map to Personalized Context-aware Services Delivery in Construction

Existing mobile IT applications in the construction industry are constrained by their reliance on static methods of information delivery, which are often not appropriate to meet changing work demand resulting from dynamic project conditions. This paper focuses on a new interaction paradigm i.e. context-aware information delivery (CAID), which promises to make information provisioning more responsive to workers’ changing work demands. A roadmap to personalized CAID in construction is laid out, with a focus on creating a pervasive user-centred intelligent work environment capable of serving relevant information needs of busy construction professionals by intelligent interpretation of their context. Research approach includes use of scenario planning method. Face-to-face unstructured interviews were arranged with 28 industry and technology experts for scenario validation and provided input for the road-mapping exercise. The research demonstrates that the realisation of the CAID vision is within reach and will tremendously enhance the value proposition of mobile information technology in the construction industry. Context-relevant and personalised information delivery will save valuable time and has the potential to improve efficiency and productivity. It can make construction ICT applications and worker’s immediate work environment more responsive to work demands, thereby allowing better management of construction projects. A key challenge is to link various technology enabling elements with methodological, cultural, social and organisational aspects specific to the construction industry. This would require a multi-disciplinary approach requiring input from different fields, including computer science, ergonomics, social studies and the construction industry.